• Team Management:
  • Lead, mentor, and supervise all members of the Processing Department.
  • Manage day-to-day operations of all sub-departments, ensuring optimal productivity and quality.
  • Provide ongoing coaching, performance feedback, and professional development opportunities for team members.
  • Monitor team performance metrics and address any issues or bottlenecks in the workflow.
• Process Oversight:
  • Oversee setup, registration, and disclosure process to ensure compliance with regulatory requirements and deadlines, and disclosure accuracy.
  • Ensure timely and accurate processing of all mortgage loan applications from set-up to closing.
  • Ensure all mortgage loans are properly prepared for underwriting.
  • Ensure adherence to company policies, regulatory requirements, and investor guidelines across all sub-departments.
• Operational Efficiency:
  • Develop and implement process improvements to enhance the efficiency and accuracy of mortgage processing workflows.
  • Track and analyze performance metrics across all teams, using data to identify areas for improvement.
  • Collaborate with other departments such as underwriting, closing, and compliance to streamline operations.
  • Implement best practices to ensure a smooth and efficient mortgage processing lifecycle.
• Compliance and Risk Management:
  • Ensure all mortgage loans are processed in full compliance with applicable regulations, including TRID, RESPA, and TILA.
  • Maintain up-to-date knowledge of industry regulations and changes affecting mortgage processing.
  • Work with the compliance team to develop and enforce policies and procedures that mitigate risk.
  • Monitor disclosure timelines and accuracy to avoid regulatory penalties.
• Customer Experience:
  • Act as an escalation point for any processing issues, working to resolve problems quickly and efficiently.
  • Ensure excellent customer service is delivered by the processing teams at all stages of the loan application process.
  • Collaborate with sales and loan officer teams to maintain clear communication with borrowers and external partners.

Qualifications:

• Bachelor’s degree in business, finance, or a related field (or equivalent experience).
• Minimum of 5 years of experience in mortgage processing management.
• Proven experience managing or leading teams within mortgage processing, including disclosure and set-up functions.
• Strong understanding of federal, state, and investor mortgage regulations.
• Proficiency in mortgage loan origination systems (LOS) and other industry software.
• Excellent leadership, communication, and organizational skills.
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.

Benefits:

• Competitive salary from $100,000 – $130,000 per year, plus a comprehensive benefits package (health, dental, vision, 401k, sick leave, PTO).
• Opportunities for professional development and career advancement.
• Dynamic and collaborative work environment focused on innovation and excellence.